Terms & Conditions
last update 02.04.2026.
Conditions
In consideration for all our clients, if you are running late, please phone ahead, we will try to accommodate as best we can. Please understand we only allocate a specific amount of time for each treatment to be carried out. If you are late, your appointment may have to be shortened so as the next clients treatment is not affected. You will be charged for the amount of time and treatment you reserved when booking your appointment.
We suggest for all permanent make up / aesthetic treatments that you arrive at least 10 minutes before your appointment to allow time to fill in your consultation card and relax prior to your treatment.
Medical information
Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us at time of booking if any of the following contra-indications apply:
Allergies
Skin Conditions
Pregnancy
Heart Conditions
Recent Operations
Epilepsy
Scar Tissue
Diabetes
Medication
Any other medical condition
Standard Booking Policy
1. Appointments & Reservations
All bookings must be made in advance through our approved booking channels. Appointments are confirmed only after receiving a confirmation message or email.
2. Deposits & Payments
A deposit may be required to secure your booking. This amount will be applied toward your total
service cost. Full payment is due upon completion of the service unless otherwise stated.
3. Cancellations & Rescheduling
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
- Cancellations made within less than 24 hours may result in a cancellation fee or loss of deposit.
- No-shows will be charged the full service amount or forfeit their deposit.
4. Late Arrivals
Please arrive on time. Late arrivals may result in reduced service time or cancellation, depending
on availability.
5. Refunds
Deposits are non-refundable unless the cancellation is made within the allowed notice period or the service is canceled by us.
6. Changes to Bookings
We reserve the right to adjust or cancel bookings due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer alternatives.
7. Client Responsibility
Please provide accurate information when booking. Failure to do so may affect your appointment.
PMU Booking Policy
1. Booking & Consultation
All PMU appointments must be booked in advance. A consultation may be required prior to your
treatment to assess suitability, discuss expectations, and review medical history.
2. Non-Refundable Deposit
A non-refundable deposit is required to secure your appointment. This will be deducted from the total treatment cost. No appointment is confirmed without a deposit.
3. Cancellations & Rescheduling
We require at least 48 hours’ notice for any cancellations or rescheduling.
- Less than 48 hours’ notice will result in loss of deposit.
- No-shows will be charged 100% of the treatment cost.
4. Late Arrivals
Arriving more than 15 minutes late may result in your appointment being canceled and deposit
forfeited, as PMU treatments require precise timing.
5. Medical Conditions & Contraindications
Clients must disclose all medical conditions, medications, or skin sensitivities. Certain conditions (e.g., pregnancy, skin infections, blood disorders) may prevent treatment. Failure to disclose may result in cancellation without refund.
6. Age Requirement
Clients must be 18 years or older. ID may be required.
7. Patch Test
A patch test is recommended at least 24–48 hours before treatment. If declined, the client accepts full responsibility for any allergic reactions.
8. Results & Touch-Ups
PMU is a multi-step process. Initial results will appear darker and soften during healing. A touch-up session (usually 6–8 weeks later) is required for best results and is not always included in the initial price.
9. Refund Policy
Due to the nature of cosmetic tattooing, all services are non-refundable once completed.
10. Right to Refuse Service
We reserve the right to refuse treatment if deemed unsafe or unsuitable for the client.
Laser Skin Treatment & Tattoo Booking Policy
1. Booking & Consultation
All appointments must be booked in advance. A consultation may be required prior to treatment to assess your skin, discuss expectations, and determine suitability for laser or tattoo procedures.
2. Non-Refundable Deposit
A non-refundable deposit is required to secure all bookings. This will be deducted from the total
cost of your treatment. No appointment is confirmed without a deposit.
3. Cancellations & Rescheduling
We require a minimum of 48 hours’ notice for cancellations or rescheduling.
- Less than 48 hours’ notice will result in loss of deposit.
- No-shows will be charged 100% of the treatment cost.
4. Late Arrivals
Please arrive on time. Clients arriving more than 15 minutes late may have their appointment
canceled and deposit forfeited, as treatments are time-sensitive.
5. Medical Conditions & Contraindications
Clients must disclose all medical conditions, medications, and skin concerns.
- Laser treatments may not be suitable for certain skin types, conditions, or medications (e.g.,
photosensitivity).
- Tattoo procedures may be declined for clients with certain health risks.
Failure to disclose relevant information may result in cancellation without refund.
6. Age Requirement
Clients must be 18 years or older. Valid ID may be required for both laser and tattoo services.
7. Patch Test (Laser Treatments)
A patch test is required at least 24–48 hours before laser treatment. If declined, the client accepts full responsibility for any adverse reactions.
8. Pre-Appointment Requirements
- For laser: Avoid sun exposure, tanning, and certain skincare products prior to treatment.
- For tattoos: Avoid alcohol, blood thinners, and ensure proper hydration before your session.
9. Results & Aftercare
Results vary depending on skin type and treatment. Multiple sessions may be required for optimal results.
Proper aftercare must be followed to ensure healing and best outcomes. Failure to follow aftercare instructions may affect results.
10. Touch-Ups & Additional Sessions
- Laser treatments typically require multiple sessions spaced over time.
11. Refund Policy
Due to the nature of these services, all treatments are non-refundable once completed.
12. Right to Refuse Service
We reserve the right to refuse or stop treatment if it is deemed unsafe, unsuitable, or if policy terms are not followed.
Waiting list
If we are unable to accommodate your appointment, we will place you on our priority waiting list and contact you if your requested treatment time becomes available.
Patch testing
Please note that we have to do patch test for new clients 24 hours prior to henna, lash lift, tint or permanent make up.